I was in the bank this morning because I wanted to open a bank account for my baby and mine too. I was next to the woman who was also filling in the application form. Only the two of us were their customers at that time. The customer service en-charge was very busy doing her own stuff, while waiting for that woman to finish filling in her application form. I approached the en charge
Me: I will open a bank account, how can I do it? "
En charge: Stating all the requirements.
Me: OK, I have them all with me.
En-charge: ma'am' she is still filling in the form ( referring to the other customers) let us just wait for her to finish.
Me: so I waited-but It was almost 20 minutes of waiting and they were not yet done.
I approached the en-charge "miss can I fill in the form? ( I was thinking that I can fill in the form in the other table, while waiting for the first customers )
En-charge: hmm ma'am' the first customers is still filling in the form
Me: I am running out of time, I still have things to attend to and I left with my disappointment .
The thing was that the customer service in-charge, didn't think of another way to make me feel important or even just value my time of choosing their bank. I believe that this person should know how to make things done quickly even if they have lots of customers. To my disappointment I can tell my friends not to choose that bank for entrusting their money and me not to go back into that bank anymore.
After being very disappointed I went to BDO, I was very amazed how they value their customers. The ambiance inside the bank was very friendly and their setting was spacious, which was very relaxing Very nice office arrangement and excellent customer service, in 20 minutes I have my baby's Junior Savings Account opened.
What are the requirements for opening a bank account for a baby with the BDO?
Me: I will open a bank account, how can I do it? "
En charge: Stating all the requirements.
Me: OK, I have them all with me.
En-charge: ma'am' she is still filling in the form ( referring to the other customers) let us just wait for her to finish.
Me: so I waited-but It was almost 20 minutes of waiting and they were not yet done.
I approached the en-charge "miss can I fill in the form? ( I was thinking that I can fill in the form in the other table, while waiting for the first customers )
En-charge: hmm ma'am' the first customers is still filling in the form
Me: I am running out of time, I still have things to attend to and I left with my disappointment .
The thing was that the customer service in-charge, didn't think of another way to make me feel important or even just value my time of choosing their bank. I believe that this person should know how to make things done quickly even if they have lots of customers. To my disappointment I can tell my friends not to choose that bank for entrusting their money and me not to go back into that bank anymore.
After being very disappointed I went to BDO, I was very amazed how they value their customers. The ambiance inside the bank was very friendly and their setting was spacious, which was very relaxing Very nice office arrangement and excellent customer service, in 20 minutes I have my baby's Junior Savings Account opened.
What are the requirements for opening a bank account for a baby with the BDO?
